Delivery Terms & Conditions
1. Products will be delivered to the delivery address specified by you and must be accessible by a delivery vehicle or truck.
2. Any delivery date advised by MasterKraft is an estimate only.
3. Delivery of products is taken to occur at the time that MasterKraft or MasterKraft’s nominated carrier delivers the products to you at the nominated delivery address.
4. You must take delivery by receipt of the products whenever they are tendered for delivery. In the event that you are unable to take delivery of the products as arranged, MasterKraft shall be entitled to charge a reasonable fee for redelivery and/or storage.
5. Please ensure you check your delivery before signing for it. Your signature confirms that you have received all goods and in good order. If there is an issue with your delivery, please contact us immediately so we can resolve this as a priority.
6. Delivery of large orders or products will generally be via a tail gate delivery, that is delivery of heavy products that require the nominated carrier to unload the products from a delivery truck. Once products are unloaded from the truck, it is your responsibility to move the products to their desired location. Delivery does not include moving products from the delivery vehicle or the installation of products.
7. In order to ensure fast and efficient delivery times, we recommend having your goods delivered to a business address. This will also help you avoid any redelivery fees.
8. It is your responsibility to ensure the products ordered can fit through doorways and easy access is provided.
9. All deliveries are authorised to leave, unless instructed otherwise.
10. Payment in full must be received before any order is released for dispatch.
11. If one item on your order is backordered, the whole order will be dispatched when the backordered item is back in stock. If you would like the order shipped in separate lots you may incur additional shipping charges.
12. On occasion your order will not be delivered in full. Please wait two days before notifying us, as usually the remainder of your order will be delivered the following business day.