What is Masterkraft's return Policy?
We design our gym and fitness products to help you perform at your best so if you are not happy, we have you covered. Our Returns Policy has been determined to make this process as easy as possible.
Please note that the benefits provided by our Returns Policy are in addition to other rights you may have as a consumer under the Australian Consumer Law.
- You may return or exchange an unused item in new condition within 14 days of delivery.
- All items must include the original packaging.
- Items that are used or damaged may be denied a refund or exchange.
- Items returned that are incomplete or missing parts may be denied a refund or exchange.
- Customers will be responsible for return shipping costs.
- All customers outside of Australia will be responsible for shipping both ways.
- All Final Sale items cannot be returned.
- Please allow up to 5-7 business days for your return or exchange to be processed.
- In most cases your refund will automatically go back to the original form of payment used for the purchase.
- Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.