Product category

Australia Wide Shipping and Delivery Information

MasterKraft supplies an extensive range of premium gym and fitness equipment to large customers globally. However, for clarity, unless you are a MasterKraft partner and have a Supply Agreement in place with MasterKraft, delivery of any products found on this website are for delivery to Australia only, and Australian residents.

Generally, orders are shipped from our Melbourne warehouse within 48-72 hours from order receipt on weekdays only (Monday – Friday) subject to stock availability.

Delivery Times & Order Tracking

We ship Australia wide and aim to deliver your order as promptly as possible. Delivery times vary subject to the carrier selected.

Please see below our standard transit times to the major cities around Australia. Note this is a guide only, not a guarantee. MasterKraft will not offer compensation for deliveries that do not arrive within the specified time frames.

Melbourne: 1-2 days
Sydney: 2-3 days
Adelaide: 2-3 days
Brisbane: 3-4 days
Perth: 4-6 days
Darwin: 5-7 days

*Please note that locations outside capital cities will take an extra day or two. Deliveries to home addresses may take longer than to a business address.

You will receive an email notification from the carrier with a tracking number and delivery details.

Please note, some carriers will require you to sign for your delivery. If you are not available during delivery hours you will be liable to pay any re-delivery or out of hours delivery fees.

Should your purchase be deemed as undeliverable and returned to our warehouse, you may be charged with the return postage cost and a 20% restocking fee.

Australia Post – Regular & Express Parcel
For goods under 10kg that are able to be hand delivered.

Mainfreight
For goods over 33kg that need to be tailgate unloaded.

Freight Exchange
For goods over 10kg for residential or commercial customers.

Large or Heavy Orders

Mainfreight is the carrier service we generally use for standard palletised freight. Orders will usually be packed and wrapped on pallets so they can be safely transported and tail gate unloaded.

A tail gate fee will be charged for any large order delivered on a pallet or pallets whereby a hand unload is not possible or a forklift is not available.

Someone is required to be at the destination to accept delivery. Please ensure you have enough help to unload your order as the delivery driver is not responsible for offloading your order.

Although we cannot guarantee this, we request that our carriers call ahead to arrange an appropriate time for you to receive your order. You must be available at the agreed time. If the driver arrives and you are not available, a redelivery fee may be passed on to you.

The driver will offload the pallet/s in the safest possible location – usually roadside, in a driveway or loading dock. They do not deliver pallets directly inside your home or facility.

To be best prepared to receive your order, we suggest you organise your own forklift or pallet jack to move the pallets as needed. Please also ensure you have enough help to assist with moving your goods to their final destination.

The carrier is not responsible for unpacking your order nor any rubbish removal (including the pallets).

Delivery Terms & Conditions

1.    Products will be delivered to the delivery address specified by you and must be accessible by a delivery vehicle or truck.
2.    Any delivery date advised by MasterKraft is an estimate only.
3.    Delivery of products is taken to occur at the time that MasterKraft or MasterKraft’s nominated carrier delivers the products to you at the nominated delivery address.
4.    You must take delivery by receipt of the products whenever they are tendered for delivery. In the event that you are unable to take delivery of the products as arranged, MasterKraft shall be entitled to charge a reasonable fee for redelivery and/or storage.
5.    Please ensure you check your delivery before signing for it. Your signature confirms that you have received all goods and in good order. If there is an issue with your delivery, please contact us immediately so we can resolve this as a priority.
6.    Delivery of large orders or products will generally be via a tail gate delivery, that is delivery of heavy products that require the nominated carrier to unload the products from a delivery truck. Once products are unloaded from the truck, it is your responsibility to move the products to their desired location. Delivery does not include moving products from the delivery vehicle or the installation of products.
7.    In order to ensure fast and efficient delivery times, we recommend having your goods delivered to a business address. This will also help you avoid any redelivery fees.
8.    It is your responsibility to ensure the products ordered can fit through doorways and easy access is provided.
9.    All deliveries are authorised to leave, unless instructed otherwise.
10.    Payment in full must be received before any order is released for dispatch.
11.    If one item on your order is backordered, the whole order will be dispatched when the backordered item is back in stock. If you would like the order shipped in separate lots you may incur additional shipping charges.
12.    On occasion your order will not be delivered in full. Please wait two days before notifying us, as usually the remainder of your order will be delivered the following business day.

Local Pick-Ups

MasterKraft does not allow customers to collect any order from its warehouse unless this has been approved by management.

FAQ's

I’m missing items. Have they been sent?

• Although we ask carriers not to split any orders, occasionally this does happen.
• This can be checked by tracking your order and entering your consignment number.
• Normally when a split order delivery occurs, the remainder of your order is delivered within 1-2 days.
• Please contact us if you have not received your order in full after 3 days.

Can I pick up my order?

• We have multiple warehouses so we are unable to accommodate pick-ups at this stage as your goods may be sitting in more than one location.

My order has been sent. Can I change the delivery address?

• If possible, we recommend sticking with the original address to make sure delivery occurs without delay.
• If this must be changed, this can be done by contacting the carrier directly and quoting your consignment number.
• If you experience any issues, please let us know and we can handle this on your behalf.

Can I add items to my order?

• If an order has been dispatched then we will not be able to add anything to your order sorry.
• If you have items on backorder, we may be able to add more products.