Warranty

MasterKraft has developed products that are designed and engineered to produce optimal results for fitness enthusiasts.

All products sold by MasterKraft have a manufacturing warranty that covers the structural integrity of the product to ensure the equipment is fit for its intended purpose. If your product is determined to be faulty or damaged, MasterKraft will repair, replace or refund the item; unless (but not limited to):

• The product has not been used for its original intended purpose

• Incorrect installation/assembly

• Outside of the warranty period

• Lack of proof of purchase.

Unless otherwise specified in this policy all products have a 3-month manufacturing warranty, starting from date of delivery.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

This Warranty Policy is not applicable to non-MasterKraft or HyperHealth branded products which will be covered by that specific company’s warranty policy.

Our product range is constantly evolving and improving thanks to the feedback received from our commercial customers and their very high standards. If you cannot find the Warranty Policy for your item, it is assumed to be covered by our Standard Warranty Policy.

Please note we attempt to update the online warranty information as frequently as possible, however, MasterKraft reserves the right to change warranty details and periods at any time.

If you are experiencing a problem with your item, please ensure you have carefully read and understood the Warranty Policy before making any claim.

Please contact MasterKraft at admin@masterkraft.com detailing your product issue, including proof of original purchase and photos clearly showing any defect.

2. LODGE A CLAIM VIA OUR WARRANTY FORM

Complete the required Warranty Form. Claims will only be accepted via our Warranty Form below.

You should receive a Case Number via email, which you will need to refer to in all correspondence.

Please arrange for the return of your product and include a physical copy of the Return Form.

The information provided will be assessed by our team.

In some cases, we will need to test the validity of your claim under normal use conditions.

A final decision to repair, replace, refund or reject your claim will be made in accordance with our Warranty Policy.

What information do I need to lodge a claim?

To speed up the claims process, you will need to supply the following information when making a claim:

3. Description of the item and the issue you are experiencing

4. Photos or videos showing the problem (please clearly show our logo on at least 1 of the images)

What is the expected time frame?

The expected time frame will vary dependent on the nature of the item claimed. If the information provided clearly indicates a manufacturing fault, your claim will be processed promptly to minimize inconvenience to you or your business. If further information is required, this will delay the processing time. As such, we request that you include as much relevant information as possible in your claim. In the case that a manufacturing fault is not clear, further testing may be required, which will further delay the processing time. In this instance, our team will make a final decision of the outcome of your claim in accordance with our Warranty Policy and in addition to your rights under the Australian Consumer Law.

What if I wish to dispute the outcome?

All warranty claims require approval from our senior management team before a final decision is made. As such, if you wish to dispute the outcome of your claim, we advise you to seek independent advice or contact us directly to discuss and try to resolve your claim.

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ITEM NAME – AGILITY DOTS, MINI DISC CONES, LATERAL ENDURANCE HURDLES, RUBBER ROLL-OUT SPEED LADDER

(1) Type of Warranty – Manufacturing Fault

(2) Warranty Period – 3 months

(3) Do Not: Store when wet Clean with harsh chemicals Store with heavy or sharp items on top as this may cause damage to the products

(4) Exclusions: Normal wear and tear Cosmetic damages Surface scratches

(5) Maintenance: Clean with a damp cloth using a PH neutral detergent and wipe dry Regularly check for signs of wear and tear and replace as necessary.

(2) Warranty Period – 12 months

(3) Do Not: Use a sled which has scratched or damaged feet Drop sharp items onto the track Use abrasive materials on the track Clean with harsh chemicals, herbicides or pesticides

(4) Exclusions: Wearing out of the turf’s fibres is considered wear and tear – you will need to regularly maintain by vacuuming (if indoor) or hosing down with water (if outdoor) Abrasions due to use of inappropriate footwear or sports equipment Uses of in-fill products of an incorrect grade or level Use of incorrect cleaning methods Damages caused by incorrect installation Normal wear and tear, cosmetic damages, surface scratches

(5) Installation – Follow your instruction manual closely when installing your turf. It is recommended to use a professional carpet layer to assist you with installation.

(6) Maintenance: If used indoors: Spray with a PH Neutral detergent, allow to dry and vacuum regularly If used outdoors: Spray with a PH Neutral detergent, wash or hose with water regularly

ITEM NAME – OLYMPIC BARBELLS

(3) Do Not: Drop unevenly onto the ground, spotting arms, a power rack or box etc. Drop or hit the bar’s end cap Drop bar on ground when empty Leave the bar stored with weights on the collars Use weight plates that aren’t calibrated to the barbell’s sleeve diameter (max. collar diameter of 50mm) Load the bar with a weight that exceeds the load rating

(4) Exclusions: Normal wear and tear, cosmetic damages, surface scratches, rust (this is the responsibility of the purchaser to maintain the barbell) This warranty is conditional on proper maintenance, so long as the barbell’s end caps are straight and intact. MASTERKRAFT’s barbells have undergone extensive testing to achieve their load ratings, and bending should not occur. As such, all barbell claims will undergo extensive assessment to determine the cause.

(5) Maintenance Basic cleaning of the bar to avoid rust

Cleaning the chalk out of the knurling removes the opportunity for moisture to build up in the gaps (chalk absorbs moisture and will draw moisture from the air, in turn causing rust to develop in the knurling) To rid the bar of chalk you need to use a hard-non-abrasive nylon bristle brush and ideally this should be done daily Another way to avoid rust developing is to spray the bar with WD-40: -To apply correctly spray the WD-40 on a rag and make sure to cover the entire shaft, sleeves and collars of the bar

-Leave it for a few hours or overnight (whichever is more convenient) and then wipe off the excess with a dry cloth

-The environment and usage your barbell is exposed to will determine how regularly you need to apply WD-40

-If the barbell is kept indoors and is only for home use, doing this once or twice a month would be more than suffice

-If the barbell is in a more exposed, open-aired environment or used multiple times a day it is recommended to do so weekly or even twice a week.

Some examples of other factors that can diminish the life of your bar are the following

Storage involving the bar being weight loaded (this will bend the bar over time as the barbells are not designed to hold weight for extended periods of time) Always ensure when re-racking or storing the bar that you do so onto non-abrasive surfaces such as nylon, rubber or plastic Unevenly re-racking your barbell abruptly can also cause it to bend Using weight plates that aren’t calibrated to the barbell’s sleeve diameter (especially when dropping onto the ground or loading and unloading plates the metal can wear the collar’s metal) Loading the bar with a weight that exceeds the load rating.

ITEM NAME – BATTLE ROPES & POWER ROPES

(2) Warranty Period – 6 months

(3) Do Not: Affix the rope to a sharp or abrasive surface as this will wear out the nylon protective cover Use the ropes on an abrasive surface Mount using metal on metal components as friction will cause damage over time

(4) Exclusions: Normal wear and tear, cosmetic damages, surface scratches Screws falling out: This does not affect the core purpose of the ropes. If this occurs, we will dispatch you the parts with simple instructions required to replace the screw. The need to repair the Battle rope grip ends is not considered a manufacturing fault as it can be easily rectified and will not affect the lie or use of the rope.

Do not install or use battle ropes on an abrasive surface. Doing so will void your warranty due to misuse as that is not MASTERKRAFT’s intended purpose for the battle ropes

Check the hanging components regularly for any signs of wear and tear and replace as necessary to minimize risk of injury or further damages Use only with the MASTERKRAFT anchor point.

(1) Type of Warranty – Structural

(2) Warranty Period – Frame: 2 years. Upholstery: 6 months

(3) Do Not: Allow sharp objects near the bench as this may cut the upholstery Hit hard objects on the frame as this may cause the powder coating to chip Clean the upholstery with harsh chemicals

(4) Exclusions: Normal wear and tear, cosmetic damages, surface scratches Upholstery coming loose/detaching: this is considered wear and tear and can be simply be reattached with a hot glue gun, upholstery/vinyl glue or a staple gun.

Remove sweat regularly by wiping clean with a cloth, warm water and a PH neutral detergent. Wipe dry. Regularly check for signs of wear and tear and repair or replace as necessary.

ITEM NAME – ABDOMINAL WHEEL

(4) Exclusions: Normal wear and tear, cosmetic damages, surface scratches

(5) Maintenance Clean with a damp cloth using a PH Neutral detergent and wipe dry Regularly check for signs of wear and tear and replace as necessary.

ITEM NAME – FITNESS & BALANCE TRAINER

(3) Do Not: Drop from height as this will break the plastic frame Allow sharp objects near the balls

(4) Exclusions: Punctures from a sharp object Normal wear and tear, cosmetic damages, surface scratches

(5) Maintenance: Clean regularly with a PH neutral detergent.

ITEM NAME – BUMPER PLATES

(2) Warranty Period – 5kg: 3 months. 10-25kg: 12 months

(3) Max. Weight Variance+/- 10 grams

(4) Do Not: Use outdoors Use without protective impact absorbing surface (such as an Olympic lifting platform or rubber gym tiles with min. thickness of 8mm) Use on a rigid, uneven surface such as concrete, gravel etc. Use with barbells that are over 50mm collar diameter

(5) Exclusions: Normal wear and tear, cosmetic damages, surface scratches, chipping Drying out or cracking from overexposure to UV rays

(6) Maintenance: Use a PH neutral detergent to wipe over the plates. Wipe dry with a lint free cloth. Avoid storing in direct sunlight, however, if this is unavoidable, apply a rubber cleaner/protectant If the rubber surface appears to be dry, apply a rubber rejuvenator such as Armorall or WD-40 and wipe dry.

(3) Max. Weight Variance+/- 5% of the marked weight

(4) Do Not: Drag/use on an abrasive or rough surface such as concrete or bitumen Slam/throw the bags as this could shift the weight balance within the bags Use with sharp objects such as jewelry or sharp nails Clean with harsh chemicals Store when wet

(5) Exclusions: Damage to the cover from dragging – this is apparent on the stitched parts of the bags along the seams Puncture from contact with a sharp object Normal wear and tear, cosmetic damages, surface scratches

(6) Maintenance: This product is designed to be used as a weighted functional training tool and is not designed to be used as a hammer, throwing or slamming implement Wipe clean with warm water and a PH neutral detergent, and wipe dry.

ITEM NAME – RUBBER HEX DUMBBELLS

(3) Weight Variance+/- 5% of the marked weight

(4) Do Not: Throw the dumbbells from height or overhead Throw the dumbbells with momentum Throw or drop onto a hard surface Hit the dumbbells together with force Store in direct sunlight

(5) Exclusions: Dumbbell head becomes loose: this is a result of constant dropping Rubber head gets cut or chipped: this is a result of dropping onto a hard/sharp surface Drying or cracking from overexposure to UV rays Normal wear and tear, cosmetic damages, surface scratches, chipping

MASTERKRAFT Dumbbell ends are welded onto the handles for maximum life and safety however if used incorrectly (e.g. dropped from overhead repeatedly or used on a rigid surface) the weighted heads may come loose and movement/play in the ends will become evident over long periods of use. In this case, it is the responsibility of the user to discontinue use of the affected dumbbell and replace it. Use a PH neutral detergent to wipe over the rubber ends. Wipe dry with a lint free cloth. Clean the handle regularly with WD-40 to avoid rust Avoid storing in direct sunlight as this may cause drying or cracking, however, if this is unavoidable, apply a rubber cleaner/protectant.

ITEM NAME – FRACTIONAL PLATES

Use outdoors Use without protective impact absorbing surface (such as an Olympic lifting platform or rubber gym tiles with min. thickness of 8mm) Use on a rigid, uneven surface such as concrete, gravel etc. Use with barbells that are over 50mm collar diameter Drop the plates as this will damage the powder coated finish

Normal wear and tear, cosmetic damages, surface scratches, chipping Drying out or cracking from overexposure to UV rays

Use a PH neutral detergent to wipe over the plates. Wipe dry with a lint free cloth. Avoid storing in direct sunlight, however, if this is unavoidable, apply a rubber cleaner/protectant If the rubber surface appears to be dry, apply a rubber rejuvenator such as Armorall or WD-40 and wipe dry.

ITEM NAME – BOXING GLOVES & THAI PADS

(1) Type of Warranty – Workmanship

Store when damp Store for long periods in direct sunlight Strike against abrasive materials

Normal wear and tear, cosmetic damages, surface scratches, chipping

Clean with a damp cloth using PH Neutral detergent and wipe dry

ITEM NAME – SUSPENSION TRAINER

Broken locking pin: Replacement part is available for sale Damage to the mounting strap from incorrect mounting Normal wear and tear, cosmetic damages, surface scratches, chipping

Follow your installation guide closely

Regularly check the anchors, buckles and straps for signs of wear and tear to ensure the safety of the users, and replace parts as necessary.

ITEM NAME – COMPETITION KETTLEBELLS

(3) Max. Weight Variance+/- 0.5% of the marked weight

Do not hit the kettle bells against any hard surface or object Do not hit the kettle bells together Do not throw or drop without controlled movement

Acids in sweat may cause slight rust or pitting on the handle to occur if stored for long periods of time without use – this is considered normal wear and tear Normal wear and tear, cosmetic damages, surface scratches, enamel, chipping

Use kettlebells on appropriate surfaces, such as MASTERKRAFT rubber gym tiles Store kettlebells on MASTERKRAFT storage racks The Competition Kettle Bell’s handle is manufactured from raw polished steel. Acids in sweat may cause slight rust or pitting on the handle if the bells are stored for long periods of time without use. This should be removed using a gentle abrasive brush, cleaned with a protective lubricant such as WD-40 and wiped dry with a dry cloth to avoid rust.

Clean with harsh chemicals Store in direct sunlight Store when wet Store or place any heavy or sharp items on the mat as this may affect the surface or foam structure underneath Use with sharp objects such as jewel or sharp nails

Abrasions/indentations due to use of inappropriate footwear or sports equipment Normal wear and tear, cosmetic damages, surface scratches

Regularly wipe clean with a damp cloth/mop using a PH neutral disinfectant, and wipe dry Do not store in direct sunlight Do not store or place any heavy or sharp items on the mat; as this may affect the surface or foam structure underneath. The EVA foam has water resistant characteristics, however do not leave or store the mats in a wet area for a prolonged time. If your mats are exposed to water, dry them as soon as possible. This will prevent mold or unnecessary damage to your mats. Mats can easily be cleaned using a vacuum cleaner, finished with a damp mop using a PH Neutal detergent solution and should be done so daily.

ITEM NAME – RUBBER GYM TILES

Clean with harsh chemicals Incorrectly install Use incorrect chemicals, pesticides or herbicides Use incorrect cleaning methods Store or place any heavy or sharp items on the mat as this may cause a permanent indentation on the surface Bend or fold the mat

Burns, cuts, accident, vandalism, abuse, negligence, sweat Abrasions/indentations due to use of inappropriate footwear or sports equipment Minor sizing variances caused by natural temperature variance in rubber Normal wear and tear, cosmetic damages, surface scratches

The tiles are bound with a Non-Toxic MDI (Polyurethane) binder for your safety and tested and approved to ASISO9239.1-2003 Part 1 to meet the BCA (Building code of Australia) requirements. High traffic areas are more susceptible to wear and tear and therefore need more attention when it comes to maintenance Clean mats with a vacuum cleaner and finish with warm water, damp mop/cloth using a PH-neutral detergent solution.

ITEM NAME – MEDICINE BALLS

Use for slam ball drills Use on rigid and abrasive surfaces, as this will cause the outer cover to degrade

Splitting of the ball – caused by slamming the ball over time Normal wear and tear, cosmetic damages, surface scratches

Wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth It is recommended to use Medicine Balls on surfaces such as gym tiles or astro turf. Do not use on rigid and abrasive surfaces, as this will cause the outer cover to degrade and significantly shorten the life of the product.

ITEM NAME – 3 IN 1 SOFT FOAM PLYOMETRIC BOX

(2) Warranty Period – Internal frame: 12 months. Cover: 3 months

Use sharp objects such as jewelry or sharp nails as this may damage the cover Drag on abrasive surfaces

Normal wear and tear, cosmetic damages, surface scratches

Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth.

ITEM NAME – METAL PLYOMETRIC BOX SET

Drag the boxes on the floor when transporting around the studio/club as this will cause the feet to eventually come off Rubber surface adhesion: This is considered wear and tear, as often the motion of jumping on the box (or otherwise, over time) will cause dirt and dust to get caught in the foam and dislodge from the frame. If this occurs, please use Quick Grip glue to fix the issue Normal wear and tear, cosmetic damages, surface scratches

Regularly wipe clean using a PH Neutral detergent, and wipe dry with a lint free cloth Regularly check the rubber surface, and apply Quick Grip glue as required.

ITEM NAME – GROUP FITNESS BARBELL SET

Drop from overhead Drop onto abrasive surfaces Clean with harsh chemicals Store in direct sunlight

Damage from abrasive surfaces Breaking from dropping and misuse Normal wear and tear, cosmetic damages, surface scratches

Regularly wipe clean using a PH Neutral detergent, and wipe dry.

Use with sharp objects such as weapons, jewelry or sharp nails Clean with harsh chemicals Use with a rigid tie down to affix the base of the punch bag to floor

Clean with a damp cloth using PH Neutral detergent and wipe dry It is recommended that punch bags be used with protective hand gear If tying down the base of the bag to the floor, use an elasticated band or strap Regularly check for wear and tear as metal components will naturally degrade over time due to friction, and replace as necessary

ITEM NAME – BARBELL STORAGE BOX, WALL MOUNTED 3 TIER BUMPER PLATE RACK, EXERCISE MAT HANGING RACK, FITNESS BALL STORAGE RACK, GROUP FITNESS BARBELL SET RACK, MEDICINE BALL RACK, MODULAR STORAGE RACKS (DUMBBELL RACKS), OLYMPIC PLATE TOASTER RACK, FREE STANDING RIG, WALL MOUNTED BATTLE ROPE STORAGE, WALL MOUNTED ROPE & BAND RACK

Clean with harsh chemicals

Damage to the paint from contact with a hard surface – this is considered wear and tear Loss of plastic protectors – this does not affect the structural integrity of the rack Normal wear and tear, cosmetic damages, surface scratches, chipping

Regularly wipe clean with a cloth, warm water and a PH Neutral detergent When moving the racks, it is recommended to remove all weights and items to minimize the risk of injury or damage Metal on metal contact will damage and chip the powder-coated surface.

Use sharp objects such as jewelry or sharp nails as this may damage the product Drag on abrasive surfaces

Wipe clean with warm water and a PH neutral detergent, and wipe dry.

ITEM NAME – MINI BANDS, POWER BANDS

Mount the bands on sharp or abrasive anchor points as this will cut the surface Allow contact with direct metal or sharp objects

Breakages from sharp or abrasive surfaces Normal wear and tear, cosmetic damages, surface scratches

Regularly check the bands for any signs of tear before every use to avoid injuries, and replace the bands as necessary.

ITEM NAME – SKIPPING ROPES

(2) Warranty Period – 1 month

Throw on ground or drop on a hard surface Use on an abrasive surface as this will cause cosmetic damages to your ropes. Prolonged use on an abrasive surface may cause further damage to the rope

Cracked handles: this is considered misuse where the skipping ropes have been repeatedly thrown or dropped Normal wear and tear, cosmetic damages, surface scratches

Regularly check the skipping ropes for any signs of damage and replace as necessary.

Slam on sharp surfaces Slam directly on the valve side Use on abrasive or uneven surface

Valve failure Puncture from a sharp object Normal wear and tear, cosmetic damages, surface scratches

MASTERKRAFT Slam Balls have been designed for slamming use on suitable surfaces such as gym tiles or astro turf Wipe clean with a PH Neutral detergent and wipe dry Regularly check for signs of damage and replace as necessary.

ITEM NAME – FITNESS BALLS, DURA DISCS

Allow sharp objects near the product such as jewelry or sharp nails

Punctures from a sharp object Normal wear and tear, cosmetic damages, surface scratches, chipping

Regularly wipe clean with a PH Neutral detergent and wipe dry.

ITEM NAME – ALL OTHER ITEMS

(2) Warranty Period – 3 months.

For more information or warranty information for additional products please email admin@masterkraft.com